At Atlantic Coast Toyotalift, we are available to answer any questions you may have about all makes and models of Material Handling Equipment. For the convenience of our current and future customers, we have assembled some of the most asked questions here.

If you have a question that is not answered here, please do not hesitate to contact us toll free at 1-800-849-5438 or by email here.

Forklift and Material Handling Frequently Asked Questions


Q: How can I tell how much weight a forklift will pick up?

A: On all brands of forklifts, information is located on a capacity plate, showing load center and capacity ratings. The plate is installed from the factory, and as attachments are added or removed in the field, new factory plates can be ordered and placed on the forklift.

Q: What information do I need to have ready when I call for parts pricing?

A: Equipment make, model number, and serial number

Q: Does ACT work on brands other brands?

A: Yes, ACT works on all brands of material handling equipment, dock and doors, as well as compact construction equipment.

Q: Why not wait until my forklift breaks before getting a PM?

A: The PM can prolong the time between repairs, keep the equipment operating longer, and reduce overall expenses.

Q: How do I know when it's time to get new tires?

A: There are many reasons to replace tires. Chunking and cracking of the tire tread is one reason.  Normal wear is expected with regular use, so check the tread. There could be a safety line on the tire to indicate replacement wear.  Some tires have no wear line, and in these cases, use the top of the tire size or tire brand name as the wear line. If your equipment has pneumatic (air filled) tires, a flat tire causes most repairs due to puncture. Sometimes we can patch, but the patch repair possibility depends on the puncture size and location. 

Q: How do I know when it's time for new forks?

A: Once wear reaches 10% on the heel, the fork must be replaced. Ten percent wear results in a 20% reduction in rated fork capacity and represents a significant exposure for accident.

Q: Are forklifts required to have a back-up alarm?

A: OSHA says: No, but if the operator's view to the rear is obstructed, it should. For example, a forklift with an enclosed cab should have a back-up alarm because the cab itself is an obstruction to vision. In addition, if the alarm is supplied by the original equipment manufacturer(OEM), you are not allowed to alter or move it. 

Q: Does a forklift need to have a seat belt?

A: OSHA says: Yes. This has been a ANSI standard since 1993, although most of the major manufacturers have been outfitting their forklifts with seat belts well before that date. OSHA enforces the seat belt rule under general duty.

Q: Do older forklifts need to be retrofitted with a seat belt if they didn't come with one?

A: OSHA says: Yes, but if for some reason it is not possible, you must be able to show that you made every effort to comply with OSHA requirement to retrofit.

Q: Does ACT service and sell parts for material handling equipment other than Toyota?

A: Yes, we sell and service parts for all makes and models.

Q: How long does it take to get a technician to come out to my location?

A: ACT will respond in four hours or less.

Q: How can I tell how high the mast will go on a forklift?

A: The mast height is located on a factory installed plate with the maximum fork height.

Q: Is a operator license required to operate a rental forklift?

A: Anyone that operates a forkllift has to be safety certified. We offer forklift operator safety training for customers in several ways. Check out our "Training" page on this website for more details.

Q: Why should I preform a PM on my electric pallet jack?

A: Just like the larger forklifts, pallet jacks have a manufactures list of scheduled maintenance that need to be done according to the manual.  

Q: Do my operators need to be licensed to use and electric pallet jack?

A: Yes. Atlantic Coast ToyotaLift offers training on all classes of forklifts.

Q: Can you work on Hyster, Yale, Komatsu, Cat, ETC.?

A: Yes we can! Our Technicians can work on all types of equipment.

Q: What is your response time for a technician to arrive at me location once I call your dispatch.

A:  We have a 2 hour response time on all breakdown calls.

Q: What kind of equipment do you rent?

A: We rent all types of material handling equipment for daily, weekly, monthly and even longer terms.

Q: Which forklift is the most cost effective, electric or propane? 

A: Overall, electric forklifts will have the lowest cost of ownership. They have fewer moving parts and therefore require lower maintenance requirements. They require no oil changes, tune ups, etc. The cost of charging electric forklift batteries is also less than fueling a gas or diesel powered forklift.  However, electric forklifts have a higher investment up front because of the price of the industrial battery and charger.

Q: Do you offer 24 hour service?

A: Yes, and 365 days a year.

Q: Can you certify my scissor lifts?

A: Yes.

Q: Does your company certify fire doors?

A: Yes.